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Privacy Policy
1. Information collection
We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form or complete an online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiry date. Please note you may be transferred to a third party service provider’s website in order to submit this information.
Sensitive information is not generally sought through this Wild Olive Artisans Site. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it in accordance with this Privacy Policy.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.
Prior to your submission of your personally identifiable information to this Wild Olive Artisans Site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with this Privacy Policy. If you consent, you will be able to submit your information to this Wild Olive Artisans Site.
2. Use of personally identifiable information
We strive to provide you with a full range of personalised services designed to meet your needs. In order to provide you with this level of service, we may use your personal information in the manner described below:
a. Communications to serve you
If you have elected to provide us with your contact information, e.g. by registering at the Wild Olive Artisans Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning Wild Olive Artisans Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
b. Opt-in communications
In addition to the essential service related announcements that we will send you as described in Section 2a. above, if you opt-in during the Wild Olive Artisans Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, fragrance tips or promotions (“Opt-In Communications”). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you.
We ask that you give explicit consent if you would like to receive email newsletter communications from us. There is an opt-in tick box for newsletter communications when you create an account on the Wild Olive Artisans website and when you place an order. You can also sign up to our newsletter by entering your email address in the newsletter subscription box at the bottom right of the website header.
Every newsletter we send to Wild Olive Artisans Site subscribers has an unsubscribe link in the footer section. If you click on this link you will be removed from our list of newsletter subscribers.
3. Use of personally identifiable information by group companies
We may share your personally identifiable information with our affiliates and other divisions of our company that distribute and market Wild Olive Artisans products (the “Group Companies”). Group Companies, for example our other shops or trade partners, may use this information in accordance with this Privacy Policy. See also Section 6.
4. No disclosure of personally identifiable information for third party marketing without your consent
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
5. Disclosure of personally identifiable information
a. Fraud protection and compliance with law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.
b. Service providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfilment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. See also Section 6. Please note that any service providers which may be named in this Privacy Policy for your convenience, e.g., Google Analytics in Section 7 hereof, are not our only service providers.
c. Special events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Wild Olive Artisans Site, you may be asked if you would like to opt in to receive communications from a third party. This Site is not responsible for, and disclaims all liability for, any use of the information you choose to provide to such a third party.
d. Business transfers
As we continue to develop our business, we might sell certain of our assets to another organisation that matches or exceeds the level data privacy laid out in this policy. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Wild Olive Artisans Site you agree that your data may be transferred to such parties in these circumstances.
6. transfer of data to other countries
The Group Companies and third parties referenced in Sections 3 and 5 who will receive your information only for the purposes set forth in this Privacy Policy, the third parties with whom you direct us to share your information referenced in Section 4 and the databases in which your personally record identifiable information may be stored both inside and outside the United Kingdom (“UK”), the European Union (“EU”) and South Africa (“ZA”). We require any such organisation to adhere to the guidelines set out in the EU General Data Protection Regulations.
7. cookies, ip addresses, pixel tags & tracking technology
Our cookie policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use and the information we collect using cookies and how that information is used, and how to control the cookie preferences.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: www.wildoliveartisans.co.za
And www.wildolive.eu
what are cookies ?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
how do we use cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
what types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
how can i cntrol the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.
A cookie is a piece of data that enables us to track and target your preferences. We may place a “cookie” on your computer’s hard drive so we can recognise you as a return user and personalise your experience and your use of our Wild Olive Artisans Site. The cookie will be stored on your computer’s hard drive until you remove it. You can have your browser notify you of, or automatically reject, cookies. Rejecting our cookies will disable Google Analytics cookies (described below) as well. If you reject our cookies, you may still use the Wild Olive Artisans Site, but you may be limited in the use of some of the features.
We may also use IP addresses to analyse trends, administer the Wild Olive Artisans Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this Wild Olive Artisans Site or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Wild Olive Artisans Site and personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
These consist of a few lines of code embedded on the pages of our Site. The data collected by our use of pixel tags is anonymous (e.g. the webpages you visit, your operating system and browser). As this data does not personally identify you, we may use such data for any purpose. In addition to this anonymous use, we may also use the non-personal information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information, in which case we will treat the combined information as personal data and will only process it in accordance with this policy.
We have pixel tags in order to provide you with targeted re-marketing advertisements through the use of technology provided by Google. The pixel tags that we place on the Site are used by Google in combination with a cookie that Google sets on your computer to track customer browsing habits and provide you with more relevant advertising based on this browsing. The aim of this is to better target interactive advertising and to enhance the online experience for our customers. The data that we share with Google for these purposes is anonymised data. We do not share your personal data with Google. If you reject the Google cookie, you will prevent such pixel tags from relaying this anonymised information about you and this may limit your use of some of our Site features. If you do not wish your online behaviour to be tracked in this manner, please visit the following website for more information and to opt-out if you so wish: http://www.google.com/privacy_ads.html. Please be advised that we are not responsible for the Google remarketing scheme or Google’s privacy practices.
We are continuously working to make your experience on our Wild Olive Artisans Site better. To this end, we have retained a company, Google Analytics, to assist us in better understanding your use of our Wild Olive Artisans Site. We will place cookies on your computer to collect information that will show us how you come to our site and how you use and navigate our Wild Olive Artisans Site. Google Analytics is contractually required to maintain all information collected on our behalf in confidence. However, you may elect to limit or eliminate the data that Google Analytics receives regarding your use of our Wild Olive Artisans Site.
You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser either to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools.
Some of our other business partners and service providers may also use cookies on their sites. For example, you may have clicked through to our Site from one of their sites. We have no access to, or control over, these cookies and do not accept any responsibility for such third-party cookies. Please refer to the privacy policies posted on the applicable third-party website to understand the third party’s use of cookies and your options relating to those cookies.
8. Use of aggregate information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also Section 6.
9. People under 18
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult. In relation to our use of Google’s remarketing scheme, Google subscribes to the Internet Advertising Bureau’s Good Practice Principles which prohibit the use of information that appears to relate to children under the age of 13 at the time of data collection to target online advertisements.
10. Links
This Wild Olive Artisans Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Wild Olive Artisans Site. We encourage you to read the privacy policies of other websites you link to from our Wild Olive Artisans Site or otherwise visit.
11. Security
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the EU. See also Section 6. If you have any questions about security at the Wild Olive Artisans Site, you can email us at office@wildolive.eu
12. Accuracy of, and updating your information
We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.
You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at office@wildolive.eu
13. choice/opt-out
You may opt out of receiving future Opt-In communications when you register at this Site or otherwise provide your contact information to us. You may change your preferences at any time by clicking the “unsubscribe” link at the bottom of each Opt-In Communication email you receive. Please note that this opt-out only applies to Wild Olive Artisans Site Opt-in Communications and does not apply to communications to serve you (described in Section 2(a) of this Privacy Policy) or to other communications, which may reference Wild Olive Artisans, e.g. from one of our retail stores or stokiests.
14. Data controller
The information you provide to use will be managed by Data Controller, Wild Olive Artisans CC.
15. Notification of changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.
16. Comments
We have taken great measures to ensure that your visit to our Wild Olive Artisans Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by emailing us at office@wildolive.eu.
17. Security online
At Wild Olive Artisans, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure. Our website transactions are processed by PAYGATE and you can be assured of the same levels of security as you experience with them on other sites.
All worldwide rights reserved.
Wild Olive Artisans CC Registered Company in South Africa.
Registered Office: 29 Pepper Street, CBD Cape Town, 8001, WC, South Africa.
Company Number 2006/116366/23. Registered for VAT, number 4350271450
Wild Olive Artisans Registered Trademark.